GM/Manager/AM - Data Management - KPO

Company Profile: We have suitable vacancies based in Navi Mumbai for Data Management Professionals for our clients who are a very large, professionally managed KPO providing range of customised market-related services. The organisation provides various analytical & research (industry / market research) services to their clients globally in core sectors like chemicals, automotive, food-technology, packaging, pharma, agriculture, business information, publishing, power, oil & gas etc. Our clients operate globally in several countries and are on an extremely aggressive growth path. Our clients offer excellent salary + perks.

Our client is a specialised research, analytics and sales & marketing solutions company. They serve Fortune 1000 enterprises with strategic and tactical business decision support, information management and revenue enhancement solutions, helping them respond to changing business and market dynamics.

Overall:

Our client's experienced team of functional and industry experts understand the complex interplay of various players in these ecosystems. They are hands-on to equip customers with actionable insights for informed decision making in a highly evolving & competitive business environment. Our clients uncover opportunities and identify risks for their own clients' end-user industries. Our client's ability to leverage their proprietary knowledge repositories; design comprehensive analytical framework; and engage thought leaders from our expert network help our clients gain key insights to address their critical business challenges.

Our clients provide insights into:

- Potential new applications and growth regions

- Untapped or unmet needs of existing or prospective customers that could result in new business

- Competitive action that may impact market share

- Potential marketing, technology and operational alliances

- M&A opportunities that could give a competitive edge

- Changing regulatory environment in domestic or international markets (REACH)

- Global Environment, Health & Safety best practices

- Their range of services include techno-commercial assessment, market intelligence, competitive intelligence, customer intelligence, M&A due diligence, trend analysis & forecasting, operational, financial and technological benchmarking, cost modeling, value chain analysis, regulatory analysis, distribution channel analysis, and environment scanning.

- As part of business expansion, our clients are looking for GM / Manager / Asst.Manager-Data Management

KRAs:

- The job profile involves managing and executing Data Management projects for business information and publishing clients

- The candidates will be primarily responsible for handling multiple clients and managing teams involved in financial data analysis and business report creation

- The candidates will be responsible for preparing proposals, leading and managing pilot assignments, account setup and scale-up, quality assurance, on-going training & development

- The candidates should be proficient in client relationship management, data analysis, process set up and scale-up, scientific and systematic in approaching operational issues/ managing client escalations

- Attention to detail and commitment to work are important traits

Primary Responsibilities:

Client Coordination:

- Responsible for all client engagement/ Communication / Meetings / Presentations

- Understanding client requirement, solutioning and responsible for operations setup & scale-up

- Play a pivotal role in client retention and account/business expansion

- Excellent & Consistent client satisfaction level and providing customer delight

- Responsible for adhering and achieving client's SLAs

- Responsible for developing collaterals and case studies

- Presentation of business cases, collaterals & case studies to clients

Delivery Management:

- Responsible for consistent high quality on-time delivery

- Responsible for project planning, design and implementation

- Responsible for developing project feasibilities and proposals focusing on project objectives, scope, approach, research methodology, timelines and cost estimates

- Responsible for operations planning, team setup /scale-up and on-going execution of data & content projects /accounts

- Responsible for streamlining and improving the efficiency of the processes

Continually strive for process improvement and enhancing productivity:

- Formulate quality control methodologies and implement quality assurance across all projects, deliverables and work processes of entire team

Continually strive to improve quality benchmarks and ensure meeting/ improving client SLA- s

- Responsible for developing & updating process documents (SOPs) required for successful implementation of projects and accounts

- Responsible for operations processes reviews and implementing business driven initiatives for operational excellence

- Responsible for maintaining projects and account MIS reports and giving updates to the Head of Operations

Team Management:

- Leading a team of secondary and primary research analysts, senior analyst and financial analyst

- Recruitment& training of team members

- Responsible for setting up team's KRAs and improving theefficiency/ performance of team members

- Regular review mechanism with different client/ project/ account team

- Prepare reports on delivery performance

- Responsible for team environment & sprit within and among the teams in the organization

- Keep attrition rate under control

- Participate in internal initiatives on quality and building of knowledge repositories

- To ensure and implement measures to achieve full participation of team on all divisional initiatives

- Mentoring and training team leaders, account heads and new joinees across all projects and account

Candidate Profile:

- Graduate / Post Graduates /MBA with 6-15 years of relevant work experience of which at least 2-3 years of work experience in work-force management, client communications, value-added knowledge services analysis, Sector Exposure and Understanding: Good knowledge and exposure to the industry vertical across the globe.

- Should you be interested in this assignment, kindly mail your latest CV in Word.doc immediately

Prakash Kewalramani
B.Tech (IIT-Delhi); MBA (IIM-Ahmedabad)
Impact HR Services Pvt.Ltd.
Mumbai
website: www.impsmanagement.com