GM - Business Excellence - Healthcare

LOOKING FOR GM - BUSINESS EXCELLENCE FOR HEALTH CARE

Exp: 15+yrs

Location: Bangalore

Key areas of responsibilities (KRAs)

- Deployment of Excellence Assessment across the organization.

- Implementation of Business Excellence initiatives e.g. CSAT, Internal Partners Satisfaction (IPSAT), Operations Self Assessments (Health checks).

- Deployment of Discovery Methodology, Transition Methodology, Continual Improvement Methodology, Operations Methodology applicable to Healthcare business.

- Alignment of organizational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives.

- Build team capability.

- Participate in client interactions through formal and informal channels towards ensuring attainment of objectives associated with the key deliverables.

- Support Account Management through active participation in client interactions during visits, due diligences, client reviews and any other form that may arise.

- Drive Transformational value creating initiatives/projects.

Desired skill sets

- Strong Program management skills.

- Strong domain knowledge in international healthcare processes and products.

- Complete knowledge and implementation experience of Excellence models.

- COPC registered coordinator and implementation experience of COPC.

- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

- Work experience as Quality consultants will be an added advantage.

- Capability to train and conduct workshops in Business Excellence.

Desired years of experience

- Over 15 years of which at least 6 years in a BPO.

- Preferably, should have held leadership position in the Quality/Business Excellence function of a small BPO for about 2 to 3 years.

- Work experience in MNCs or reputed organizations will be an added advantage.

Contact-
Dipa Rani
Live Connections
dipa@livecjobs.com
8297041110