GM - BPM - Performance Mgmt - BPO

General Manager BPM

Job role-

- To drive a performance management culture in the GSC, and to effectively improve the overall performance of the GSC, through:

- Always challenging the status quo, and continuously focusing on what really matters for the business

- Driving visibility in performance information across the GSC organization, to develop actionable insights on performance relevant for the Unit.

- Define framework for performance management across the GSC, and ensure alignment both towards external stakeholders and internally in the GSC

- Guide the centre on oversight of overall GSC performance, and comparison to external benchmarks

- Collate performance data for clusters, to ensure end to end view of performance is available

Responsibilities

Individual

- Engage with ML BPMs

- Build BPM community in GSC

- Define, maintain and govern overall list of KPIs for GSC

- Develop an d maintain overall GSC scrorecard

- Manage strategic project portfolio in GSC

- Own and manage GSLT operating model

- Facilitate monthly performance management process

- Manage overall performance database for GSC

- Manage production of all centralised performance reports in GSC

Shared

- Manage overall performance of GSC through BPM network

- Improved business performance

- Head of GSC is able to hold objective requiews with GSLT

- Relevance of performance measures to the organisation

- Robustness of performance dialogues throughout the organisation based on data

- Transparency of performance across organisation

Performance management experience (preferably in BPO industry)

Kindly mail your resume if interested to neha.c@peoplefy.com