GM/AVP - Operations - Interior Design Firm

Our client is a Tech-enabled Interior Design Company that aims at disrupting Commercial Interior Design.

Founded in2016 by IIT-Alumni with successfully scaled ventures behind them. The company has executed more than 7 million square feet of commercial spaces and has 400 team members across 5 offices (Mumbai, Bangalore, Hyderabad, Delhi and New York) , becoming the fastest growing in the segment.

Position - GM/AVP - Operations

Location - Mumbai

Job Description:

This is a leadership role where the chosen team member will be leading the Operations vertical for the West region to begin with a team of project experts and supported by a team of design managers and other techno commercial team members. The team member will be a part of core leadership carving out the vision and path of the company along with other fellow members and the founders. Candidate should be Smart, Confident, balanced with logical and practical thinking, focused, able to handle the pressure, and quality oriented.

Responsibilities:

Operations and Project Management:

- Heading the operations and back-end for overall account and achieving business goals set by the organization

- Lead, manage and overseeing overall construction of interior projects assigned.

- Ensure the quality of the service deliverable through strong QA/QC Review, hiring, training, and utilization of staff, leveraging efforts to maximize value for the firm.

- Evaluation and implementation of new project management tools and technologies to improve workflows

Strategic Leadership:

- Develop and implement strategic initiatives to enhance operational efficiency and effectiveness.

- Provide visionary leadership to the operations team, aligning efforts with organizational goals.

- Manage multiple stakeholders, internal and external.

- Execute on a wide variety of initiatives from broad ops strategies to tactical improvements

Organizational Leadership & P&L management:

- Lead and manage overall operations and profitability in accordance with the business goals of the firm.

- Identifying work front, required labor count and ensuring the timely execution and quality of each project.

- Develop, document, and implement workflows to enhance organizational effectiveness.

- Build and maintain market leadership. Self-motivated and has the spur to achieve goals.

Resource Management:

- Optimize resource allocation to meet project demands and deadlines.

- Foster a culture of accountability and continuous improvement within the operations team.

Stakeholder & Client Management:

- Work with multiple stakeholders across the organization (sales, human resources, marketing, product, finance, legal, and analytics) to recommend and implement changes to operations processes.

- Ensuring flawless and regular documentation for the management and clients.

- Exceptional at interpersonal relations and client handling. Client Delight is paramount for a successful engagement for you. A high touch client engagement.

- Lead weekly project reviews to define critical success factors for specific clients and projects, and - develop strategies and tactics to achieve them while mitigating business risks.

- Ensure Client Satisfaction by holding regular interaction and review with clients, trade contractors, architects and project management consultants & others to monitor and co-ordinate all phases of construction.

Quality Assurance:

- Implement and uphold stringent quality control measures throughout the project lifecycle.

- Develop and enhance standard operating procedures to ensure consistent service excellence.

- Implementing, monitoring and maintaining Quality Standards at the project site with Safety health and environment plan as per standard norms and clients requirements/expectations.

- Monitoring Billing & Realization of payments (both ways external and internal).

- Ensuring timely management of any unforeseen delays.

- Risk Management, Inventory Management, Warehousing, and Quality Control.

Candidate Profile:

- Excellent written and verbal communication skills. Communication is your key to success across levels and across clientele.

- Closely worked with the project management and commercial teams with minimum 8 years of very strong experience working on the business, technical side of the Commercial Office Design.

- Excellent communication, superior email writing skills and good/great design sense to ensure effective communication with very high profile clients like CEOs/ Founders etc.

- Excellent number analytical and intellectual skills and has skillful articulation with financial reports/numbers.

- Understanding of P&L/Finance will increase the chances of selection

- Thorough knowledge of MEP and Building Management Systems (BMS)

- Thorough knowledge of project management modules- MS Projects etc.

Qualifications:

- Graduate/Post Graduate from a Grade A institution. Alumni of IIT and/or IIM and similar colleges is a plus. Experience with high growth enterprise / start-ups is a plus

- Qualified experience of growing a new product vertical/territory end to end and handling large accounts with typical size between 20Cr- 50Cr

- Candidates having experience in the Commercial Real Estate industry will be preferred. Interior Design and Build will also be a plus