GlowRoad - AVP - Business Operations - IIT/ISB/IIM/NIT

AVP - Business Operations - Leadership Role - IIT/ ISB/IIM (3-6 Years)

About GlowRoad

GlowRoad is building India's most profitable social e-commerce platform where resellers share the catalog of products through their network on Facebook, Whatsapp, Instagram, etc and convert them to sales. GlowRoad is on a mission to create micro-entrepreneurs (resellers) who can set up their web-store, market their products and track all transactions through its platform. GlowRoad app has ~5M downloads and 1 lakhs DAU's.

GlowRoad has been funded by Accel Partners and recently raised series B+ funding for a total of 24.5 million USD. We are scaling our operations across India. GlowRoad is looking for team members passionate about building platforms for next billion users and reimagine the e-commerce for mobile first users

A great environment, a fun, open, energetic and creative environment. Approachable leadership, filled with passionate people, Open communication and provides high growth for employees.

Position: AVP Business Operations

- Reporting to the Founding team and CEO, the AVP role was recently created to accelerate profitable growth and optimize shareholder value across GlowRoad's business functions.

- The successful candidate will be highly visible within the organization and will lead a small team to improve product offerings, and optimization of business processes in alignment with GlowRoad's business goals. You will be responsible for leading these projects and owning their outcomes from start to finish. Your responsibilities will include Design, Execution, Training, Performance Tracking, Making Improvements among other things.

For ex: Work with Marketing to get user acquisition from Instagram. Or help fulfillment team to deliver packages on time etc

Key Responsibilities:

1. Understand initiatives & deliverables

- Work with department heads and understand the key initiatives. Understand the potential outcomes the department is trying to achieve through these initiatives

- Define deliverables and get different stakeholders on-board

- Ideate and come up with different possible solutions. Propose the most optimal one.

2. Design blueprint

- Divide the solution proposed into multiple projects. Prioritize projects on the basis of impact and effort required.

- Break down the projects further into actionable steps.

- Stitch the different steps together to form one comprehensive blueprint for the project

- Seek input from peers to iterate. Present the blueprint to the senior management to get them on-board

3. Implement

- Define the approach for all the actionable steps

- Build required processes with a focus on accuracy, efficiency, and scalability. Try to automate as much as possible

- Define and set up KPIs to monitor the health of the project

- Prepare implementation guidelines. Identify resources to work with

- Ensure training of personnel involved and identify specific/periodic training programs if need be.

- Solve queries raised by the team. If similar queries are raised frequently incorporate in the implementation guidelines and train the team.

4. Monitor & handover

- Set up monitoring protocol. Monitor KPIs

- Escalate in case of any non-compliance to set guidelines, agreed Turnaround Time, etc.

- Identify issues, modify blueprint and processes related which may lead to an outcome.

- Once the processes are stable, handover to the respective department head

5. Build and Manage your team

- Determine hiring budgets and plans for current and future personnel requirements

- Define Who To Hire for different positions including work profile & experience, education, and salary benchmarks. Work closely with -Recruitment Operation team to fill the position

- Identify the training needs of each person to reach their peak potential. Employ different training and mentoring methods for different team members, as needed

- Responsible for performance management within the team including appraisals, monthly ratings, discipline, etc

Requirement:

- Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)

- 3-6 years of work experience

- Strong team player. Keen interest in mentoring and grooming team members

- High intent of getting things done.

- Strive for excellence. Strong commitment to improve things every day.

- Ability to make decisions based on sound logical arguments. Seek continuous feedback to deliver the most optimal solutions

- Exceptional problem-solving skills. First principles person.

What can you expect?

- Meritocracy Driven, Candid Culture. No Politics.

- Like Minded Intellectually Curious Colleagues.

- Learn to Design System & Processes for High Accuracy, Efficiency, and Scalability

- High Paced Learning. Continuous Mentorship to help Achieve Peak Potential

- Learn to Manage Multi-Tier Reporting