The role will involve:
- Building and developing a scalable Hyderabad-based sourcing and sourcing administration team model and leading that team within the HSCC.
- Responsible for the overall delivery and customer satisfaction for sourcing - including looking for opportunities to expand services and activities delivered in the HSCC.
- Supporting an environment that fosters employee career development.
- Working towards lowering the cost per transaction, while achieving defined service quality levels.
- Provide oversight to all activities within sourcing operations and ensure controls are documented and are operating effectively.
- Driving continuous improvements and strong performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency.
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