Global Service Delivery Lead - IT Transition & BPO Operations

- Manage the Design, build and operationalisation of the BPO capability.

- Program Management of the establishment of the BPO facility.

- Team Lead for the BPO related transition activities

- Effectively manage relationships and communications with project stakeholders, including customers and delivery teams

- Structure project teams for success, incorporating required skills from within the Group and sourcing resources from delivery partner organisations

- Define right fit methodology (agile, waterfall, iterative) upfront to each project initiative to drive the most efficient and innovative delivery solutions

- Communicate and report project activities, timelines, impacts, status and implications to project team members, stakeholders and staff

- Develop robust and achievable project plans to manage the delivery of quality project deliverables

- Balance schedule, cost and quality in reaching decisions relating to project delivery

- Manage and report project expenditures and benefits realisation

- Track and manage project activities and deliverables to achieve agreed outcomes and identify and develop mitigation strategies to manage project interdependencies

- Support both business and organisational change whilst managing stakeholder expectations

- Evaluate effectiveness of methodologies, processes and tools and make recommendations for continuous improvement.

Required Qualifications

- Relevant business and/or technology graduate qualifications

- Recognised industry certifications/accreditations.

- Financial industry experience (Banking / BFSI / Captive / BPO Services)

- Relevant 12 - 16 years of professional experience