Global Program Manager - IT/Telecom

Role purpose :

- Accountability for the definition, planning and implementation of large global customer programs within time and budget, in a consistent manner using standard program management tools and procedures.

- Delivering solutions within a customer environment by providing professional

- Customer Program leadership, direction and control.

- Engage with VF-3 Customer Program Leads and Customer Program Heads on Governance and Management reporting.

- Key accountabilities and decision ownership

Strategic :

- Coordinate with Customer Program

- Leads across the circles to prepare Management dashboard for progress on Functional activities.

- Lead on critical Customer Programs and Programs to ensure right support during bid and successful Customer Program execution.

Operational :

- Engage with Customer Program

- Leads and SDMs to render any guidance and support.

- Review with Customer Program

- Leads on in year conversion and KPI performance

- Engage with Customer Program

Core competencies, knowledge and experience :

- 8-10+ years of experience in leading Project Management. Managing multinational customers across the globe by working collaboratively with multicultural functions/teams and partners across continents.

- Manage Customer stake holders and proactive escalation Management.

- Experience in implementing project or programme practice to meet Organization effectiveness and Business requirements.

- Prince2 or PMP certified.

- Leads as part of governance and execution of best practise.

- Financial Management during the Customer Program to ensure timely use of project budget.

Developmental :

- Support and assist to implement best Customer Program Management practises across VSL in line with VGE fixed line objectives.

- Build Program Management capability for handling Large and Complex Customer Program.

Must have technical/professional qualifications :

Desired Competencies/ Skills :

- Experience in handling Project

- Management in a B2B environment

- Commercially astute

- Ability to structure and prioritize workloads around customer and project requirements

- Strong focus on delivery and attention to detail

- Ability to manage dynamic, high- growth, high- uncertainty environments

Educational Qualifications :

Graduate, with minimum of a bachelor's degree, preferred in Electronics & Telecommunications.

Budget owned :

- Financial Dimensions (TBD)-going Service Delivery.

Key performance indicators :

- Meeting C-SAT & NPS target scores

- Achieve in year Billed revenue target.

- Project Governance & Management

Thapaswini