Global Operations Head - Advertising/Media Firm - APAC Region

Roles and Responsibilities :

Business & Process :

- You are highly collaborative and will develop a vision to advance our organizational goals.

- Present to clients and prospective clients on results of current projects as well as new business opportunities in relation to operations, analytics, and strategic offerings.

- Contribute to the success of the overall team by participating or co-leading training, commercialization prep, product, or partnership development initiatives as needed.

- Lead complex client engagements by closely coordinating business and technical resources for ongoing projects.

- Align with local Finance for office P&L management ensuring we are meeting and not exceeding set budgets.

- Foster day-to-day relationships with technology partners; meet with new technology companies as needed.

- Support teams to build central repositories of process docs, technology evaluations, and recommendations on workflows.

- Manage communication with counterparts overseas and build relationships with stakeholders.

- Oversee overall financial management, planning, systems, and controls.

- Negotiate contracts with local providers when required.

- Review existing operational processes and develop and deploy new ways of working.

- Document all processes and client/market specific nuances to ensure highest standard of delivery.

- Ensure all deliverables are met as per deadlines.

- Resource management to support the varying needs across the markets and clients.

- Identify opportunities to implement new tools to create cutting edge solutions.

- Play a significant role in long-term planning, including an initiative geared toward operational excellence.

- Escalation and resolution management.

- Put processes and structure in place to ensure on-time and accurate delivery of services.

- Create externally facing use cases and communications that showcase the capabilities from the GCC.

- Participate in new business pitches as needed.

People & Culture :

- Create a vibrant, high-performance work culture.

- Manage a team of 1,000 + people and be responsible for their performance and growth.

- Source candidates locally and generate a pipeline through industry outreach programs as well as external recruitment agencies.

- Set up training for all new starters and participate in the up skilling of existing teams.

- Set up practices that will build a culture of excellence and talent retention:

Conflict resolution :

- Clearly defined jobs and roles so there are clear performance metrics

- Create career progression for each member of the team

- Mentor and train the local team to ensure career growth and job satisfaction

- Work with HR on an employee engagement calendar with a goal to upskill talent and reduce churn rate

Skills Required

- Excellent quantitative and analytical skills with the ability to draw conclusions based on data.

- Ability to investigate, analyse and solve problems while clearly communicating results.

- Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly.

- A strong attention to detail, well organised, and possesses the ability to prioritise multiples tasks under pressure.

- Excellent project management and time management skills.

- Ability to work collaboratively as part of a cross-functional team.

- Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment.

- Ability to manage multiple stakeholders and priorities.

- A positive, 'can-do' mindset.

Qualifications & Experience :

- 18+ years' experience managing large scale, commercial operations with a team of 800+.

- Experience in the Media and Advertising industry.

- A post graduate degree in a technical discipline.

- An MBA or equivalent management degree would be preferred