Global Head - IT Customer Service - Global Investment Bank

Industry - IT

Skills - IT Customer Service, User Service, Executive Director, Information Technology Leadership, IT Operations Support

Job Type - Permanent

Job Description - This is a senior technology leadership role to head up the Customer Service Desk for a large Global Investment Bank.
The role holder will have very high visibility, and will have a key impact in cementing the Bank's leading position among the best global Financial Services Firms.

Client Details

Our client is a prestigious Investment Bank with operations across more than 50 countries, and employing more than 50,000 people. They are looking for a senior IT Leader (Executive Director) who will head up the User Service Centre for them.

Description

Based out of Pune, you will be essaying the following broad responsibilities within a Global context:-

- Daily management of operation support, service improvements, stakeholder and client management and vendor compliance

- Ensure compliance with established processes and procedures

- Be the primary point of contact for regional teams, internal/external auditors, and regulators

- Essay the role of one of the ultimate escalation points for all customers, stakeholders, and internal IT Management

- Ensure 24- 7 support service in a Global, matrix managed services environment

- Play a leadership role in a team of 400+ qualified permanent and vendor staff

Profile

The successful candidate will demonstrate the following competencies, amongst other intangible attributes:-

- 15+ Years of relevant global experience in IT Support Services, along with strong service delivery skills, and vendor management experience

- Demonstrate collaborative leadership within matrix international environments, while also being able to constructively challenge senior IT Stakeholders and Clients

- Proven hands-on domain skills, and a record of successful projects and deliveries

- The ability to effectively engage, build effective relationships, and influence decisions amongst business partners and stakeholders

- Excellent written and interpersonal skills

- ITIL Qualified, and Proficient in using Service Now

- Good knowledge of Windows 7, Lync, Outlook Exchange 2010, and VDI

- Experience of Lean Methodology

- The ability to work effectively in a dynamic, and often stressful environment

Job Offer

This is an excellent senior technology leadership role with global impact. It is an opportunity to play a key role in the success of one of the largest and most prestigious Global Investment Banks.

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Kumar Pratyush -

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