Global Delivery Leader - IT

Minimum 15+ Years of delivery experience in handling large Support engagement in offshore/onshore model with strong customer facing skills. Person should have hands on experience of managing large medium to complex projects (Minimum 200+ Team) with proven methodologies under tight timelines. Drive the customer engagement end-to-end including with budget responsibility, delivery team success reporting and invoicing.

- Thought leadership in Product / Technology support methodology

- Very good understanding / previous experience of managing multiple technologies

- Managed a Portfolio of 25Mil USD or More.

- Exposure to Manufacturing Domain is plus

- Technologies : SAP / Other ERPs

Responsibilities:

- Overall Owner for the success of the Delivery organization - Own End to End Delivery of all Programs by various governance Mechanisms, enabling the Delivery Managers and Team and key customer connects on regular intervals

- Provide strategic & operational direction and leadership to the Program Directors, Managers

- Successful transition with measurable success criteria across GEOs with large teams

- Owns Delivery of All projects on-time, In-Budget with high customer satisfaction

- Project planning, Risk / Issue management, Project status reviews and reporting

- Very good understanding of the Agile and all Project execution models

- SPOC for the customer delivery and escalation point as well with very good articulation skills

- People management skills of handling Senior Project / Program managers / Delivery Managers.

- Take active part in Pre-Sales and drive Account growth activities. Own the RFP and Responses.

- Advisor to internal and external stakeholders in relation to components that contribute to delivery

- Practical process improvements (PPI) and lean manufacturing best-practices within and across accounts

- Track Record of Improving Margins, Operational Excellence parameters.