Global Account Manager - IT

Opportunities for Global account managers for a Fortune 100 client of HeadPro (7-12 yrs)

Essential Functions of the Job:

- Deep Knowledge of account management processes and tools

- Manage one or multiple accounts

- Work with the Account Partners and global account team to achieve the goals for global revenue, margin and sales/pipeline

- Co-develop account strategy with account leadership and drive global execution of account plan

- Develop and manage the account onboarding process and appropriate materials

- Act as a project manager for specific account activity

- Work with region Market Segment Manager or Industry sector center from a specific geography, to align team objectives and operations to regional/sector operations and objectives (i.e. update on region sales campaign, inputs for sales forecast process, response for RFI from sector on sector center initiative like solutions planning)

Sales and Relationship management

- Execute win/loss debriefs

- Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)

Knowledge and Skills Requirements: Technology

Must Haves :

- Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint)

- An understanding of CRM tools functionality and practical experience using to support management of an account's go-to-market operations

- An understanding of financial reporting tools and practical experience using to support financial management activities or performing data analysis

Nice to Have:

- Experience using Procurement portals (i.e. SAP Fieldglass or Ariba)

- Microsoft BI

- Project Management - experience building and managing project plans

- Presentation/Analysis - experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within data set

Soft Skills :

- Professional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness, authority while communicating with the Senior Stakeholders and ability to articulate the view points in a succinct manner

- Communication - Demonstrate effective communication at levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset and operate effectively across borders inclusively

- Consultative - demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes

- Emotional Intelligence - demonstrated understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage

- Networking - demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across account

- Ambiguity - personality that is conducive to highly unstructured environments and situations

- Entrepreneur/Proactive behaviors - desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations