GirnarSoft - Senior Business Analyst - C&W

Sr. Business Analyst (C&W)

- Channel strategy for 250+ dealers, 100+ strong team for extended warranty penetration in 15 cities

- Operations Excellence - Continual improvement and standardization of processes, in line with insurance, finance, warranty and classifieds requirements

- Manage 20+ strong team - QC and claims settlement

- Manage vendor for warranty - handle claim escalation

- Process Improvement - Operations planning, setting KPIs, deciding incentive structure, reports

- Business reviews with regional heads to monitor progress against targets and support required