Gigmo Solutions - Business Support Manager - Internal Operations

About us :

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Location - Gurgaon

- Hardware Pre- requisites: Candidates must have their Own laptop and internet/Wi-Fi connection. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both)

Work Location - Gurugram (Haryana)

Role and Responsibilities :

1. Work closely with the team and the senior support roles across the business to develop and maintain effective communication, administration of systems, share good practices and ensure that processes are completed on time

2. Provide support and direction to staff, and decides on the improvement strategies

3. Develop, embed and manage efficient business processes to ensure the effective running of the internal operations

4. Ensure queries and issues from the Gigworker community worldwide are addressed to appropriate closure

5. Supervise the team of business support staff

Skills Required :

1. Comfortable in reading and interpreting complex data reports and dashboards

2. Excellent written and verbal communication skills, should be go-getter

3. People management, internal/external stakeholder management and supervisory skills

4. Fluent and fast in using online productivity tools e.g. MS teams, Outlooks, MS Excel, MS PowerPoint, MS Word.

Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS

CTC: As per Industry Standards