Gigmo Solutions - Business Analyst/Product Manager

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS / MAC is also fine.

Location- Gurgaon (All 5 days work from office)

Key Objective :

About the job

Gigmos has successfully disrupted the technical customer support in ~4 years of its existence. We are now taking things to next level by building a universe class platform that required us to reimagine how technical support should be delivered. This would be game changer in the industry with latest AI/ML technology embraced and fine-tuned to perfection. It's a complete rethink.

If you are a rock star software product business analyst and want to be part of the future then read on and apply.

Role Description:

- As business analyst of the product development team, you will be responsible for the exploratory and evaluative research including but not limited to feature analysis, competitor analysis, concept testing etc.

- Key contributor during the Iterative product development and Finalization.

- Write and own the "requirements" during the development and testing stages.

- Wireframing of the screens

- Responsible for deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Skills Required:

- Passion Passion Passion and Drive Drive Drive Drive Drive Drive to achieve something big in professional life.

- Research skills; Requirements Gathering, analysis communication; Wireframing, Project Management skills, People management skills

- Wireframing tools like Balsamiq, Project management tools like MS project, Jira etc

- Strong organizational and planning skills and proven ability to multitask in a fast-paced environment. High level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision.

- Create Work Breakdown Structures for implementation (timeline charts/ Gantt Charts)

- Evaluate risks related to requirements implementation, testing processes, project communications, and training.

- User acceptance testing.

- Monitoring deliverables and ensuring timely completion of projects.

- Serving as a liaison between stakeholders and users.