GIC/GCC Practitioner - BPM

Role - SAMA - GBS (Across Levels)

Work you'll do:

The primary role of a GBS Practitioner is to make direct contributions to the client engagement in GIC/Captive advisory around offshoring strategy, operating models, driving transformation programs, sourcing strategy, and vendor portfolio optimization, sourcing strategy, and vendor portfolio optimization.

As a GBS Practitioner, you would be responsible to lead engagements, including planning and budgeting; manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from client sponsors; and direct on-time, and quality delivery of work products.

The responsibilities of the current role would require the candidate to:

- Collaborate/Lead engagements in areas such as GIC setup by strategizing across design, build, run, transform, and innovate spectrum for Technology or BPM (Finance, Procurement) functions

- Collaborate/Lead IT-BPM outsourcing related programs (e.g., sourcing strategy, supplier rationalization and strategy, supplier governance) working closely with client stakeholders

- Leverage working and market knowledge of IT outsourcing, BPO/BPM, GIC, and shared services operating models

- Work closely and collaboratively with teams to analyze client operations, brainstorm potential options, and make recommendations

- Leverage standardized global program structure tools, templates, and methodologies and draw learnings from other geographies

- Assist leadership to take strategic decisions and manage, build, and leverage client relationships

- Further support leadership in developing portfolio offerings and assisting in sales pitch

- Contribute to the planning and resourcing for client pursuits and new projects

- Mentor junior team members across offerings on project work and delivering against team goals

- Create strong team of professionals by attracting external talent and strengthening the in-house team

- This role could be based out of Delhi-NCR/Bangalore/Hyderabad/Mumbai/Pune

Qualifications:

Candidate should have a minimum of 4-10+ years of relevant work experience in GIC/Captive advisory for Technology and/or BPM (F&A, Procurement) functions, Outsourcing advisory, and PMO (PMO for multiple portfolios and stakeholders across geographies), and meets following criteria:

- Strong academic credentials for both undergraduate and graduate coursework

- A strong and demonstrated interest in consulting (internal or external), especially in thinking through large and complex programs

- Strong project management skills and experience in managing global clients including dealing with clients on a day-to-day basis and independently managing client interactions

- Understanding of prevalent trends in technology (DevOps, Agile, Cloud sourcing) and digital trends in BPM (Automation, AI) would be a plus

- Leadership qualities and the ability to mentor

- Willingness and ability to take initiative, learn independently and drive the team

- Outstanding interpersonal and communication skills, both written and verbal

- Proficient user of MS Suite (advanced Excel, PowerPoint and Word)