Getit Infoservices - Manager - Product Communities

Roles & Responsibilities:

- Responsibilities will include understanding requirements, helping to define a community vision and strategy,

- Design flair, be innovative and full of new ideas

- Develop information architecture, wireframes, and content strategy

- Engage closely with the Engineering team to help determine the best technical implementation methods and reasonable execution schedules.

- Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.

- Identify and analyse issues, patterns and trends in customer requests & product performance

- Developing strategies to increase engagement and interaction

- Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.

- Prior experience in tracking traffic trends & metrics using Google Analytics, Comscore, and usability testing is a plus.

- Regularly feedback insights gained from community monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion

- Monitor trends in online community tools, trends and applications

Must-have experience/criteria for role:

- Proven track record of customer obsession.

- Demonstrated ability to think both strategically and tactically.

- 7+ years of product management

- Demonstrated ability to formulate data-driven decisions that lead to results.

- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

- BA/BS degree.