GEP - Associate Director - Service Delivery - Procurement/Operations Domain

- Candidate with strong Service Delivery experience in Procure to pay background -Mandatory

- Manage objectives and plans for team associates and track performance to annual goals

- Large team handling expertise

- Responsible for the development and management of a global operations function for client with a focus on S2P services management, solution implementation & metrics reporting

- Identify opportunities and Market new services to the client and handle large teams

- Manages team attrition and motivates team to exceed SLAs

- Participation in cross-functional projects/programs

- Owns client satisfaction surveys for the engagement

- Ability to manage process mapping and solution design during the transition phases

- Assist in pre-sales and business development

- Contribute significantly in firm building activities

- Manage global team for service delivery

- Partner closely with key stakeholder team to understand critical business needs, trends and strategies

- Coaching and mentoring for building leadership pipeline

Required Competencies:

- Strong strategic relationship & change management skill

- In depth knowledge of procurement management processes and best practices

- Excellent verbal, written and presentation skills required

- Knowledge of P2P end user functionality

- S2P Program Management experience

- Transition Management Skill

- Procurement and supply chain background is mandatory