Geography IT Assistant Manager - Digital Marketing - Online/Internet

BUSINESS PARTNERING

1. Build long-term relationships with business teams within his/her area of responsibility

2. Engage with business teams to prioritize and scope the product roadmap aligned with business goals

3. Implement solutions to problems using data analysis, understanding of comptt landscape and emerging innovations

4. Evaluate impact metrics, rapidly prototype, design solutions and enable landing and track adoption .

5. INNOVATION & IT PLANNING

6. Manages projects end to end working with appropriate vendor partners to ensure successful delivery of these projects

7. Work with business teams to ensure that the benefits of the existing services and new/updated services are achieved

8. Always be aware of the comptt ecosystem and emerging areas of innovation and vendor landscape

APPLICATION SUPPORT and IT SERVICES

9. Ensure closure of issues within the agreed SLAs for all applications in the landscape

10. Ensure the uptime Index across applications

11. Conducts regular Service Review with key stakeholders within areas of responsibility

12. Drive Service Improvements Program to improve operational efficiencies

13. Ensures overall adherence to key Compliance and governance framework

14. Ensure solutions designed and developed are resilient and causes nil business disruptions COST REDUCTION

15. Identify opportunities to drive simplification and automation of identified processes to reduce cost