POSITION TITLE: Claims Representative LOCATION: Remote - India YOUR ROLE: In this role you will be part of the team in Genworth India. You will support our customer centric culture as a customer advocate by proactively providing accurate and timely information in order for the customer to be fully informed during the claims process. You will, as a member of the Payment Servicing Team, partner closely with the Eligibility and Contact Center teams to provide an extraordinary claims experience for our customers. You will work in a fast -paced environment across multiple products, ensuring claims handling follows policy provisions, internal guidelines, and Compliance requirements and will be responsible for the processing and payment of long-term care claims. We operate daily with integrity and character to achieve outstanding results. You will be working with best in class employees with a diverse background in a very fun and engaging environment. YOUR REPONSIBILITIES: - Through the use of critical thinking and problem solving, you will make claim decisions and process transactions based on the claimant's policy and other information provided. - To ensure excellence in our relationship with our customer, you will be responsible for incoming and outgoing calls to claimants, caregivers, facilities and other persons or entities involved in the claim to enhance the customer experience - In support of our focus on - team- vs - individual-, you will effectively manage and prioritize a work queue and multiple job responsibilities in a fast-paced environment, frequently with aggressive deadlines. - You will be accountable for recognizing and working within a structured environment with clearly defined Standard Operating Procedures, to ensure consistency of claims practices and resolution. You will also be responsible for making complex decisions based on experience and sound judgment for situations not specifically defined in those procedures. - Collaboration and effective communication are important; you will seek solutions rather than just identify problems and will partner with teams across sites to achieve common goals. - For the purpose of maintaining a highly engaged organization of professional employees, you will uphold our P.A.R.T. culture - Professional Accountable Respectful Together. - To meet our customer needs is important to be open to flexible working hours. YOUR QUALIFICATIONS: Language Skills: The candidate must have a fluent command of the English language. Ability to handle work conversations, written documents as well as an adequate listening comprehension. - You have 18 - 24 months of experience in adjudicating Long Term Care claims OR you have deep customer service experience - medical/financial backgrounds preferred. - You have a proven ability to communicate effectively both in written and oral communication. - Experience in using Microsoft Office applications (Word, Excel, etc.). - You excel in customer service as evidenced by professional and empathetic demeanor in all interactions. - Your work exhibits these qualities: critical thinking, problem solving, conflict resolution and collaboration. - You possess knowledge of medical terminology and diseases/diagnoses and are able to understand and interpret contract language, disability processes, nursing home licensing and rehabilitative requirements. PREFERRED QUALIFICATIONS: - Management experience, higher education (AA, bachelor's or master's degree) and/or longstanding experience in customer service. - Experience mentoring or training claims associates - Experience as Coordinator, Technical, QA or equivalent role. - You are familiar with PEGA, Spotfire reporting, workflow management and other tools necessary to support your team's productivity. WHY GENWORTH? - We have a real impact on the lives of the people we serve - We work on challenging and rewarding projects - We give back to the communities where we live We offer competitive benefits including: - Medical and Life Insurance - Annual Leave up to 25 business days, Sick Leave, Parental Leaves - 11 Paid Holidays - Utility Allowance for Telephone and Internet - Employee Assistance Program - Business Travel Accident Insurance - Gratuity Eligibility - Retirement Saving Plans COMPANY: Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871. Our core values are Heart, Integrity and Excellence and we strive to exhibit these values to our customers as well as to our employees. The mission of LTC Claims is to pay all legitimate claims with extraordinary customer service. We know we can- t deliver on our mission unless we deliver for our employees. That's why we are committed to creating a culture that fosters inclusion, camaraderie, rewarding work, community involvement and a focus on our employee's well-being. We know each employee contributes in their own unique way and we are dedicated to supporting each of them to help them reach their full potential. Note : For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

Anywhere in India/Multiple Locations

Genworth Financial - Claims Representative 

Genworth Financial - Claims Representative  ,Job Description for Genworth Financial - Claims Representative  in Bayard Advertising in  Anywhere in India/Multiple Locations for (1-2) years of experience. Apply Now!

Job Description for Genworth Financial - Claims Representative  in Bayard Advertising in  Anywhere in India/Multiple Locations for (1-2) years of experience. Apply Now!