Genpact - Vice President - P2P

Taleo ID - CPG006688

Focus of the Function:

Operations - Managing Global PTP processes (300+ FTE)

Why does this job exist:

To assist in growing Genpact's Global Client account and reach best-in-class standards by ensuring strong engagement, stable operations, talent development, retention and continuous improvements

How does the role add value:

By providing Genpact demonstrable depth in AP - Partner with Customers on E2E Transformation of PTP processes leveraging Digital Assets / Tools & Technology and Global ERP systems

How is this role unique from others:

This role is a combination of Procure to Pay domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role :

- Customers / Relationship Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role:

- Post Graduate in Commerce or CMA / CA Semi Qualified

What are the key initiatives & challenges facing this role in the next six months to three years:

- Balance growth and maintain noise free existing operations across all geographies

- Understand E2E PTP processes across markets and geographies - drive synergies and cost out from consolidation and standardization

- Communicate with customers at a strategic level and align with customer needs and expectations

- Partner with customer on leading/driving Transformation initiatives to enable best in class cost of operations and performance

Specific competencies (Essential)

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mind-set/solution orientation

- Strong People Management skills

- Customer Centricity

- Stakeholder management experience

- Handling large teams and their management experience

Specific competencies (Desirable)

- Experience of driving enterprise level transformation agenda/projects for PTP

- Knowledge / Experience of Digital tools/technology prevalent in the market relating to PTP

Key Roles and Responsibilities :

- Flawless execution on Operational deliverables through a robust operational and controls/compliance framework

- Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address customer pain points

- Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

- Align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

- Ability to build impactful customer relationship; enhance Net Promoter Score

Knowledge, Experience, Education

Essential

- Post Graduate in Commerce or CMA / CA (Semi Qualified) with 13 - 15 years of F&A domain experience.

- Experience of leading / managing Global PTP Operations from a third party BPO perspective

- Experience in leading large teams

Desirable :

- Transitions and Transformation experience

- Knowledge / Experience of Digital tools / Technology applicable for E2E PTP processes

External & internal contacts :

- External: Client Leadership

- Internal: Relationship Managers / Enabling Functions / Global teams