Genpact - AVP - OTC Transformation

Responsibilities:

- Global Order to Cash Operations Lead

- Work closely with Transformation team to lead global transformation

- Engage with client stakeholders (CXO-2 level)

- Own operations across Order management, master data, collections, cash application, management reporting

- Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Billing

- Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on improvements in execution

- Owns all Billing policies, controls, processes and procedures.

- Enforces all policies, controls, process and procedures for Billing.

- Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.

- Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.

- Perform and monitor Month End process for each location as well as generate and book Circulation Revenue to JDE

- Foster communication and teamwork within and across organizational boundaries, especially with other SSC departments.

- Hire, train, and motivate the Billing team.

Qualifications we seek in you!

- Rich domain experience on end to end Order Management to Cash management (Collections +applications)

- Ability to handle big teams & create a culture of driving excellence ( across geograhies)

- Good Communication skills

- Critical and analytical decision-making skills

- Expected to take initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the client