Genpact - AVP - Order To Cash Operations

AVP - OTC Operations (US shift/ FMCG and BPO only)

OTC - OTC Deduction, Cash Application, Operation + Transformation

- Must experience on ERP, SAP, SAP4HANA

- Tenured AVP

- 100-120 Team experience

- The order-to-cash, also known as the O2C or OTC, process, refers to a company's business process for the entire order processing system. This is a set of business processes to manage from sales order right through to customer payments. It helps define your success as a company and your relationships with customers

- Be hands-on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise-free operation is a critical deliverable.

- Hands on experience SAP ERP - [S4 Hana experience will be an additional advantage]

- Previous experiences in managing an End to End OTC shop - Cash Application and Deductions management, Dispute management, Collections, Order management, Pricing, Master Data

- Assess actual performance against standards to figure out whether the team is on target to reach goals and takes corrective actions as necessary.

- Constantly work to find opportunities to drive value beyond SLA's and contractual terms - hence be able to drive value share and Transformation opportunities.

- Experience is identifying and driving digital and transformation projects.

- Good data analytics skills to measure the health of operations and processes by analysing different key KPIs, identify opportunities to gage into value share projects and adding value to customer's P&L and overall business growth

- Critical issue management - Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence

- Talent Leadership - Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.

- Be able to build talent for future growth.

- Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency

- Driving business Growth - Build relationships and partnerships with internal business partners and customers to drive cross-sell of business in existing accounts. Hence has to build/have an understanding of digital assets and tools for F&A - OTC domain

- P&L ownership - Be able to proactively identify business and financial risks, and work out alternatives / mitigants Qualifications Minimum qualification

- Transition exposure - should have transitioned 3-4 large client relationships seamlessly.

- Ability to lead & establish teams, and influence multiple internal partners

- Ability to build client partnerships and work in cross-functional teams, especially with Relationship / Sales teams

- Ability to work in an ambiguous environment. Has to be a self-starter.

- Sound financial & commercial Business Understanding Preferred qualification

- Multi-Tasking skills in project delivery, deadlines, and budget

- Executing process and cultural change

- Good quantitative and analytical skills

- Should be comfortable in US shift

- Results-oriented, confident, daring & excellent in communication