Genpact - AVP - Operations - PTP

Taleo id - GEN006201

Note : We are only looking for diverse profiles

Summary of Role / Profile:

Focus of the Function : Operations

Why does this job exist:

- To assist in growing the account and reach best-in-class standards by ensuring strong engagement, stable operations, talent development, retention and continuous improvements

How does the role add value:

- By providing Genpact demonstrable depth in F&A - coach and mentor existing teams to move along the service value chain

How is this role unique from others:

- This role is a combination of F&A domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Who are the key relationships for this role - Customers / Relation Managers / Enabling Functions / Global teams

What are the minimum prior qualifications to be an applicant for this role: Graduate/Post Graduate in Commerce or CA

What are the key initiatives & challenges facing this role in the next six months to three years :

- Balance growth and maintain noise free existing operations across all geographies

- Identify opportunities to provide improved productivity and cost out to customer

- Communicate with customers at a strategic level and align to customer needs and expectations

- Partner with customer on major transformation projects

Specific competences ( Essential) :

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Strong People Management skills

- Customer Centricity

Specific competences (Desirable) :

- Judgement

- Personal effectiveness