Genpact - AVP - F&A - OTC

This role is a combination of F&A, OTC domain skills, process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)

Key responsibilities :

- To assist in business growth and reach best-in-class standards by ensuring strong engagement, stable operations, standardization, consolidation and transformation initiatives

- Align with partner and customer on Finance OTC transformation projects and ensure smooth operation function

- Identify opportunities to provide business impact to customer and deliver beyond commitments through standardization, consolidation, lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective

- Actively engage with customers to understand and address different processes across markets and geographies - drive synergies and cost out from consolidation and standardization.

- Communicate with customers at a strategic level and align to customer needs and expectations

- Ability to build impactful customer relationship; enhance Net Promoter Score

- Provide direction and coaching to the operations team to align to customer goals and deliver on commitments consistently

- Ability to foresee risks, be proactive and predictive while developing mitigation plans

Role requirements :

- 10+ years of experience in operations/BPO industry.

- Graduate/Post Graduate in Commerce or CA

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset/solution orientation

- Executive Presence

- Customer Centricity

- Experience in leading large teams