Genpact - AVP - Branch Operations Manager

Taleo id - COR006572

AVP Branch Operations Manager (India)

Looking for a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfactions and proper branch operation. The successful candidate will have hands - on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable organizational targets achievement.

Responsibilities:

- Direct all operational aspects including distribution operations, customer service, human resources, recruitment and administration.

- Ensuring a smooth branch operation.

- Acting as the main custodian of the branch.

- Liaising with the main office to enhance operational activities of the branch.

- Providing outstanding customer service, representing the branch on meetings, taking care of escalated client (internal and external) concerns.

- Meet goals and metrics.

- Manage budget and allocate funds appropriately.

- Bring out the best of branch's personnel by providing training, coaching, development and motivation.

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

- Address customer and employee satisfaction issues promptly.

- Adhere to high ethical standards, and comply with all regulations/applicable laws.

- Network to improve the presence and reputation of the branch and company.

Requirements:

- Proven management experience, as a branch manager/site manager/ project manager or similar role.

- Sufficient knowledge of modern management techniques and best practises.

- Ability to meet production goals.

- Familiarity with industry's rules and regulations.

- Excellent organizational skills.

- Results driven and customer focused.

- Leadership and human resources management skills.

Project Manager skills:

- Experience with both traditional and agile project management methodologies

- Certified Scrum Master (an advantage)

- Risk, Issue and Change Management.

Personal attributes:

- Must be an outstanding leader and has excellent oral and written communication and interpersonal skills.

- Should be able to motivate the team.

- Should be highly analytical and well organized, proficient with the use of computers and related software, are customer service oriented.

- Must has strong decision-making and problem solving skills

General:

- Fluent in spoken and written English

- Live within a reasonable commute of Greater Noida

- Great presentation and customer service

- Valid driver's Licence

- Working with global team in Asia, US and Europe.

- Willingness for short travel

Experience: 7 - 10 years experience.