Generalist - Central Operations - Retail

Generalist - Central Operations

Role Overview:

The Central Operations Manager will play a pivotal role in overseeing and optimizing the operational aspects of our organization. With a primary focus on driving efficiency and effectiveness, this individual will be responsible for monitoring every project with a keen eye for detail, akin to that of a Chief of Staff or Entrepreneurial Residence. The ideal candidate will bring a wealth of experience in developing and implementing SOPs (Standard Operating Procedures), processes, KPIs (Key Performance Indicators), particularly within the context of big startups.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.

- Minimum of 6 years of experience in operations management, with a track record of success in driving efficiency and process optimization.

- Proven experience in monitoring projects with meticulous attention to detail, ideally in roles similar to Chief of Staff or Entrepreneurial Residence.

- Strong analytical skills with the ability to develop and implement SOPs, processes, and KPIs.

- Experience working in fast-paced environments, particularly within the context of big startups or high-growth companies.

- Excellent leadership and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.

- Strategic thinker with the ability to translate high-level goals into actionable plans and initiatives.

- Exceptional problem-solving abilities and a proactive approach to identifying and addressing operational challenges.

- Proficiency in project management tools and software.

- Excellent communication skills, both verbal and written.

Responsibilities:

- Project Monitoring: Oversee and monitor every project within the organization, ensuring alignment with strategic objectives, timelines, and quality standards.

- Process Optimization: Develop and implement SOPs and processes across various departments to streamline operations and enhance efficiency.

- KPI Development and Monitoring: Define and implement relevant KPIs to measure the performance of different operational areas, and consistently monitor and analyze KPI data to drive continuous improvement.

- Strategic Planning: Collaborate with senior management to develop and execute operational strategies aligned with overall organizational goals.

- Cross-Functional Collaboration: Foster effective communication and collaboration between different departments to ensure smooth operational workflows and seamless project execution.

- Performance Evaluation: Regularly assess the performance of operational processes and teams, identifying areas for improvement and implementing corrective actions as necessary.

- Drive Efficiency: Continuously seek opportunities to optimize resources, reduce costs, and improve overall operational efficiency.