General/Unit Manager - F&B Operations

General/Unit Manager - F&B Operations ( Only Female ) For Multiplex In Mumbai

FUNCTIONAL RESPONSIBILTIES:

Maximizing Revenue and Market Share:

a) Maximizing Foot falls/ ATP/RPP/Revenue/Advertisement Revenue.

b) Accurate Competition Review and Analysis of Box Office Ticket rates and Refuel (Food

& Beverages) Rates and take steps to maximize Market Share.

c) Implementation of Optimized programming resulting in maximizing Revenue.

Managing Costs and Maximizing EBITDA:

a) Enable management of Unit costs Vis a Vis Budgets / Targets.

b) Maximizing EBITDA by managing costs.

c) Analyze monthly P&L, investigate variances and takes corrective actions. Ensure collection of receivables within the due date.

Guest Satisfaction:

a) Ensuring guest satisfaction by achieving high levels of Service Standards.

b) Ensure 100% Mystery Audit Scores. Maximizing Guest Interactions and achieve Incremental Guest data base.

c) Ensure the team handles the complaints efficiently. Highest levels of standards with Zero repetition of Guest Complaints.

Marketing & Sales:

a) Ensure appropriate visibility of Brand Communication (On -Screen and Off - Screen, outdoors and print).

b) Execute appropriate numbers of Sales Calls and generate substantial potential Block booking leads.

c) Execute and co-ordinate all promotional activities in the Unit Ensure Ads are running as per Scheduled Programming.

d) All advertisements are to be screened as per schedule without any loss of revenue. Ensure appropriate number of Sales calls is completed by Unit Heads and also these calls results in block booking for the unit.

Mall Management and Relationship:

- Liasioning with Mall owners and timely closure of Issues by maintaining a cordial business relationship.

Unit Finance SOPs, Inventory and Yield:

a) Ensure that Yield (including batch test and wastages) of popcorn and calibration of Coke and Tea/Coffee Machine is managed as per standards. (Wastages %age of all other Items in REFUEL Need to be managed as per Standard.)

b) Ensure complete adherence to CASH SOPs Manage PAR stock at the Stores to optimize use of funds allocated to Inventory of Items. Ensure no cases of Non availability of stocks arise in Unit Operations.

SOPs, Upkeep and Maintenance / Safety:

a) Ensuring 100% implementation of SOP & Custodians of all departmental SOP in the unit.

b) Upkeep and Maintenance of property - (as per Housekeeping and Engineering Standards), with important issues pertaining to Rest Rooms, Seats and Firefighting systems.

c) Ensure that the unit must adhere to 100% Safety/security systems.

Legal Requirements:

a) Ensure 100% Fulfillment of legal compliances and safety requirements.

b) Maintain efficient communication with Projection department, pertaining to Sound and Screening quality.

c) Ensure Timely Payment of Statutory and facility bills.

Training: Responsible to imparting minimum days training per employee as per SOP.

Preferred candidate profile:

- Bachelors Degree in Hotel Management / Any Specialization in F&B or hospitality related field

- Experience 10 plus years of experience in high volume and/or multi-unit theatre, retail or restaurant operations.

- Perks and benefits

Upto 20 Lacs p.a.