Training Operations General Manager
Mandatory: Ideal candidature would be minimum 10+ years' experience in U.S Healthcare Process Training WITH MIN 15-17+ years over all experience, with 7+ Years in Training Leadership roles.
An approximate list of responsibilities is appended below (but not limited to):
- Overseeing & Managing the Training budget along with the Training ROI
- Managing Training Operations & partnering with Operations.
- Driving key initiatives & continuous improvements across the identified LOBs
- Making sure the Training VOE & Stakeholder feedback are taken care off
- Developing the Team members for future growth
- Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets)
- Managing batch productivity & batch quality till the 90 days post classroom training
- Establishing and leading a review cadence, create performance benchmarks to measure and report to management
- Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability
- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary
- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans
- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement
- Leading a team of trainers & master trainers towards achieving laid down team goals & objectives
- Responsible for driving constant content review, analysis, and improvements where necessary
- Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc.
Qualifications & Mandatory Skills:-
- Graduation / Postgraduate / with any Training Certifications
- Displays High Level of Communication Skills
- Ideal candidature would be minimum 14+ years' experience in U.S Healthcare/ BPO Process Training WITH MIN 17-20+ years over all experience, with 7+ Years in Training Leadership roles. (Payer/ Provider any)
- Experienced in transitioning from traditional to digital learning experience for across the Organisation. Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions
- Thorough understanding of US health care (ERISA/HIPAA/State Mandates) - Not Mandatory
- Sound knowledge of training delivery and facilitation including in virtual environments,
- developing learning assets using multiple delivery options and media.
- Proven participation on Training Improvements Projects.
- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs.
- Awareness of ISO, ISMS & other Compliance and Audit Parameters
- Astute understanding of MS Office Tools
- Displays a High Level of Integrity and Maturity
- Displays high level of People Management practices
Additional Good to Have Skills:
- Deep understanding of operational metrics & targets
- Experience of continuous process improvements would be an added advantage
- Have thorough knowledge and understanding of global training practices and methodologies.
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