General Manager - Telesales - Insurance

This role will lead the phone sales centre of excellence for our client. The incumbent would be responsible for driving acquisition of new business through an in-house team of telesales executives. Apart from daily sales management, this role will also be responsible for the overall P&L for the channel and drive strategic initiatives to create a world class call centre for the organisation.

To deliver the plan numbers

- Formulating the strategy and setting targets for all the managers

- Lead and schedule weekly and/or monthly team meetings with sales team and leadership.

- Work with sales leadership to generate ideas for sales contests and motivational initiatives.

- Track sales team metrics and report data to leadership on a regular basis.

- Implement performance plans according to company procedure.

- Work with marketing to ensure consistent lead generation

Maintain business profitability

- Achieve revenue and profitability goals

- Monitor cost of acquisition and drive efforts of improvement of conversion

- Acquire profitable customers/segments

- Ensure optimisation of dialler metrics

Maintain highest levels of customer satisfaction

- Closely work with training and quality teams to adhere to sales process

- Ensure ethical sales practices across the floor

- Working closely with other departments to ensure all customer queries are resolved within the prescribed turnaround time

- Constantly seeking customer feedback and using it to better the customer experience

Compliance of internal policies and regulatory guidelines

- Working closely with the compliance unit to ensure unit is fully compliant at all times.

- Needs to have a clear understanding of the internal and regulatory policies.

- Ensuring implementation of all policies - In letter and in spirit.

Create an environment of commitment, teamwork and performance

- Identifying quality resources who meet the desired benchmarks and hiring them

- Timely goal setting and constant monitoring of the unit's progress and review against their targets

- Provide sufficient coaching and training to employees.

Drive Strategic Improvement Initiatives

- Build a learning organisation implementing best in