General Manager - Supplier Quality - Manufacturing

Job description

Main activities :

Manage the CS&Q in the Plant

- VOC : Voice Of the Customer

- Interact regularly with customers to better understand their expectations and concerns

- Represent the voice of customer and drive the customer centricity within the entity

- Influence the decision process of their entity to always consider the voice of the customers (SPS, etc.)

- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan

- Quality Excellence- Run CS&Q related processes (Issue to Prevention)

- Run the Product Return Management (Analysis and Expertise Center if any)

- Drive Quality Excellence all along the value chain (E2E)

- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement

- Consolidate all Non-Quality Costs and drive improvement actions

- Alert the management on issues

- Contribute to the Tailored Supply Chain implementation

Quality System:

- Implement the quality policy, define CS&Q roles, targets and objectives within the entity

- Advocate to drive and implement the Global directives and policies

- Manage the Quality Management System of the entity

- Management & networking

- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered

- Identify & capitalize on best practices in quality

- Ensure the right level of competency for the CS&Q teams

- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being.