General Manager/Senior General Manager/Lead - IT GTM/Digital Transformation/IT Strategy

GM/Sr.GM Lead IT GTM(Go-to-market) Digital Transformation IT Strategy business transformation west India Location

Overview:

- Being the co-owner of IT enabled business improvement, lead the entire IT Demand Portfolio of Sales, Marketing, FG Logistics/Warehousing, Consumer/Trade/Influencer Loyalty, Sales Budgeting, Sales Planning, Market Expansion, Lead Management, Employee/Trade/Influencer Learning Management, GTM Master data, along with other Non-Application web presence like brand and corporate websites, Digital Marketing and Social Media & Processes across all business lines of Company (Plumbing, Adhesives, Bathware, Paints).

- A Key member of the IT team who will play a pivotal role in identifying IT opportunities working closely with business led CRM teams and integrating Business Leaders, stakeholders and technology to drive digital transformation

Responsibilities:

Financial:

- IT Project ROI and business case

- Overall IT cost reduction

- Optimizing Total Cost to Sell

- IT led business transformation to a lean and agile model

Customer:

- Co-own and drive the digital transformation

- Business Engagement with IT

- Trade Partner Engagement through Digital capabilities

- On-time and error free project delivery

- Co-owning the transformation of IT to a Strategic Partner role within the organization

Process:

- Agile, Optimized and lean processes across responsible domains with IT enablement

- Co-own the IT Strategy and improve IT Service Management Process

Capability:

- Platform and product evaluation

- Manage Vendors and govern service levels

- Mange Projects with high intensity and scope

- Identify, ideate, socialize and execute IT enablement opportunities across Sales, Marketing, Loyalty Management, Logistics, FG Warehousing, Digital Marketing and Logistics/Warehousing functions.

- To exploit models like Cloud, SaaS and work on introducing disruptive technologies

- Managing the IT Demand Management Process

- Managing the IT Support Process

Measurable deliverables:

- Business value creation and ROI from IT initiatives and Projects

- Business & Trade Engagement levels with IT

- Reduction of IT delivery cycle times across all spheres including Projects and Maintenance/Support

- Adherence of SLA's in Support

- Short term - Enhance stability to our GTM systems. Integration of current capabilities across business lines and introducing new integrated platforms identified as priority. Establish the new IT demand management process.

- Medium term - Implementation/Upgradation and embedment of SAP HANA, Integrated solutions in domains not limited to Sales Planning/Budgeting, Discount Management, Sales Force and Customer/Trade/Influencer learning, SFA, DMS, CRM, Loyalty, Logistics/Warehousing and Analytics platforms integrating all business divisions of company. Introduce RPA, AI and ML models to improve Order to Cash Cycle. Optimize and integrate call centers.

- Long Term - Ideate and introduce new Digital business models. Introduce advanced Analytics and decision-making capabilities bringing in predictive and prescriptive capabilities.

- SAP Certification in SD module preferable

- 15 + Years of relevant experience (other non-related experience to be excluded)

- Have lead multi locational IT projects

- Have lead IT enabled Process Transformational and Improvement Projects in Sales Planning, Sales execution, Marketing, Loyalty, Logistics, Warehousing domains.

- Hands-on implementation, support and governance experience of SAP-SD, Discount Management Tools, Sales Budgeting Solutions, Sales Planning Solutions, SFA, DMS, Logistics projects.

- Implemented Customer loyalty and trade loyalty projects.

- Setting up Digital Marketing Platforms

- Setting up of Sales & Product related Learning Management Systems

- Knowledge in Analytics Platforms preferably with project experience

- Good Functional knowledge on web technologies and mobile application technologies with focus on UX design and governance

- Have managed Application Maintenance/Support

While not mandatory, would prefer:

- 2 to 3 year experience in Sales/Marketing line function

- Domain knowledge over Building Material Industry and proven track record in this Industry

- Participated in Projects of process re-engineering and cost optimization

- Exposure to Change management

- PMP certification

- Participated in Enterprise level Digital Transformation Projects

- Participated in AI, ML, IOT, RFID enablement projects

- Willingness to play hands-on roles

- Open mindset

- Strong communication skills

- Ability to influence and play a catalyst role in process changes engaging all stake holders

- Commitment towards processes

- Strong Interpersonal skills

- Challenges the status quo

- Lateral Thinking and Strategic Outlook

- Strong belief and conviction in the face of stress

- Orientation towards end consumer

- Team Player with a collaborative approach

- Stays current on business issues, industry trends, and technological advances

- Leadership Orientation

- Developing Others

- Impact and Influence