General Manager/Senior General Manager - Credit Card Operation - BPO

Job Location : Mumbai/Chennai

Designation : General Manager/Senior General Manager - Credit Card Operation - BPO - Handling a headcount of 250+

Note : Basically we are looking for individual with an experience in Credit Card (International) - Backend Operations

- Looking for corporate card experience

- Domestic card exp will not be suitable.

Role : Banking Operations - General Manager/ Sr General Manager

Location - Chennai, Mumbai India

Project description - Lead an operations teams for a Global Bank providing services in Credit Card Back Office functions

Please give a high level explanation of the application or technology that this candidate would work.

- The Candidate is expected to manage end-to-end processes for a Global Retail Bank servicing almost all the major countries in the world.

- The bank has operations across all the continents and plans to set-up an Operation Hub for some of its business lines in collaboration with client

Description of day to day tasks :

- Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines.

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Manage large teams based across different locations in India and ensure smooth delivery

- Manage critical client stakeholders and ensure customer satisfaction

- Manage client escalations ensuring a smooth resolution to concerns / issues.

Describe Domain Technical Skills :

- The candidate is expected to be an expert in Banking space with experience in managing large operations for a global bank.

If interested Kindly fill below details :

Total exp :
International credit card ops exp :
Team span FTE's handling :
Reporting to :
CTC :
Expected CTC :
DoB :
Current org :
Current designation :
Notice period :
Location preference :

Anagha