General Manager - Sales/Service - New Cars/Spare Parts

The primary role of a General Manager (Sales or Service) is to manage the entire dealership or either Sales operations and achieve the overall dealership objectives of Customer Satisfaction & Business Results

DUTIES AND RESPONSIBILITIES

- Able to developed dealership business plan and departmental objectives.

- Ensure all dealership targets are achieved as per plan.

- Should be able to look at operations from macro perspective.

- Able to guide his Managers and provide them proper directions.

- Ensure all customers who come in contact with any dealership staff have a pleasant experience.

- Able to review various MIS reports and JD Power reports and takes necessary corrective actions.

- Improve SSI, RDI or any other customer satisfaction scores

- Meets customers and employees regularly to understand ground realities.

- Able to create a "customer friendly" culture in the organization.

- Have good contacts in the industry and business circle.

SKILLS REQUIREMENT

- Should be a strategist.

- Needs to be analytical.

- Good communicator

- Should be very good leader.

- Must be a good motivator.

- Should be good in public relations.

- Needs to be good organizer.

- Needs to manage time effectively.

- Must have business acumen.

- PC literate (MS Word, Excel, Power Point).

EDUCATION

- Graduate

- Engineering / Management qualification preferred.

EXPERIENCE

- Should have headed a small to medium business organization.

- Minimum 10 years in a role of a Manager.

- Automobile exposure preferred.

Kathir
7708502470