General Manager - Revenue Assurance - DTH

General Manager - Revenue Assurance - DTH

Job Specification :

- Handling of Field Intelligence Unit (FIU) and Audit Outcalling partners for customer installation / work order verifications, Installation & Sales partner compliance checks, Audits etc.

- Will require skills of third party partner management, daily operations rigor, quality of operations, process improvements etc.

Some of the Key Focus Areas are as follows :

- Basic Understanding of Fraud Management and Receivables

- Agency Appointment / Management / Operations Support

- Manage agencies to support Field Visits and Outcalling for Customer, MDU, Sales Partner and other audits with field visits & customer

- Handling Outcalling Operations Partner / Collection Agency / Recovery Agency 

- Ability to implement Processes / Industry Best Practices / Automation / RPA opportunities tapping

Experience & Other Skills :

- Candidate should have grown from Telecom / contact Centre / DTH background

- Should have Billing / Collection / Revenue Assurance experience

- Working knowledge of contracts / legal to handle agreements

- Analytical skills with the ability to identify insights from Data using Intelligence