General Manager - Retail Operations

We are working on a senior level position currently so thought of just mentioning to you .

We are looking out for people from Retail background who has experience in handling EBO- s, MBO's and SIS's. Handled at least 100 Crores of turnover. Company has current turnover of 250 Crores. Someone who is working as regional manager or above would be perfect fit.

Responsibilities :

Responsibilities include but are not limited to the following:

- Works with the CEO to influence the creation and communication of company strategy, business priorities and targets for the Teams and ensures there are systems in place to enable the Store Managers to receive the information in a timely manner

- Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up to date knowledge of the market place, competitors and trends

- Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with other activities

- Influences and supports the retail element of the annual budget process ensuring understanding and buy in from the operations team. Constantly reviews financial data and supports the Area Retail Managers/ Cluster Retail Managers in providing realistic input into the sales budgets

- Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources

- Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identifies and optimizes promotional opportunities ensuring these are co -ordinated with wider Mind promotions and campaigns

- Ensures that the retail operation complies to all policies and procedures relating to Security, Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business

- Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the CEO; all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets

- Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity in all shops and related initiatives

- Takes a lead role in building a strong sales management culture with the operations team; spends time coaching ARMs/ CRMs, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed.

- Works with the HR Business Partner to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Participates in disciplinary, grievance, capability hearings and appeals as required.

- Works with the HR Business Partner to manage Attrition within budgets, Recruitment and retention.

- Works closely with the HR Business Partner to evaluate and implement rewards and recognition and employee engagement activites.

- Proactively manages and reviews the performance and progress of ARMs/ CRMs and their regions, sets objectives and targets.

- Works with Training vertical to develop individual training plans for the team and meet the training needs of the team.

- Works with the Training vertical to develop and implement the monthly and yearly training calendars.

- Ensures creation of Systems and Processes (SOPs) to de-risk business and help create a process driven org.

- Recruits, trains and develops staff ensuring adherence to HR systems and procedures

- Maintains and constantly develops innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets

- Partners with the Buying and Planning team to ensure that Sell Through are met as per budgets.

- Regularly produces and presents a range of financial/ non-financial reports for the CEO and the Board as required.

- Ensures Process and Financial audits are managed at timely intervals and shrinkage is within control.

- Works with Regional Operations and Retail excellence teams to ensure that the Retail KPIs are managed well.

- Leads team as a role model. Displays planning skills and execution excellence.

- Builds marketing plans to support business.

- Manage the distribution business across the geographies with an apt depth and width of MBOs

- Responsible for creating and delivering Annual Business/Financial Plan.

- Directly responsible for retail operations, audits, business development & store expansion and distribution functions. Collaborates closely with HR, Training, IT, Retail Excellence, VM, Buying & Planning functions to achieve business objectives.

- As organisation we are keen to engage with professionals for any help / support they need. We believe in lifelong deep rooted relationships. It will be a great help if you can refer any of your acquaintances who have strong experience in Retail company, who wants to achieve great success.

- We are looking for people with 10--15 years of experience preferably from Retail background handling Ebo's and mbo's and grown in the company over the years.

You can introduce us on the email or alternatively help us with the contact details and we will get in touch with them. Also if you have similar kind of Experience you can also apply for the same.

Salary - No Bar for right candidate

Location- Ahmedabad

Qualification - MBA preferably

Look forward to hear from you.