General Manager - Quality Assurance - International Voice Process - BPO

General Manager QA ( Looking for candidates only from International BPO)

FUNCTIONAL/ OPERATIONAL:

GENERAL Manager QA (For a Leading International BPO at INDORE MP

Candidate should be open to relocate Indore

- Certified Six Sigma Black Belt OR Green Belt

12-15 Yrs exp in BPO In International Voice Process

Excellent Communication skills

- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

Should have worked on multiple client (International ) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

- Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

- Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

- Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables - both as sole contributor and team deliverables

- Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

- Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.