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HR Executive at Smart Source
Views:677 Applications:174 Rec. Actions:Recruiter Actions:16
General Manager - Process Excellence - BPO/Hospitality (14-25 yrs)
We are urgently looking for GM Process Excellence - Top MNC - Delhi/ Mumbai.
Job Description:
- To support the business objectives of driving Quality Initiatives across the given region (Quality Management System and Process Improvement).
- Implementation and maintenance of Quality & Environment Management Systems across the given region.
- Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis.
- Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six Sigma.
- Promote & implement best practices for all processes.
- Ensure a reduction in complaints
- Ensure reduction in errors
- Sharing best practices & Ensure standardization in the process followed within the region.
- Measure and improve all performance metrics like TAT and productivity in the region.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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