HR Executive at Smart Source
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General Manager - Process Excellence - BPO/Hospitality (14-25 yrs)
We are urgently looking for GM Process Excellence - Top MNC - Delhi/ Mumbai.
- To support the business objectives of driving Quality Initiatives across the given region (Quality Management System and Process Improvement).
- Implementation and maintenance of Quality & Environment Management Systems across the given region.
- Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis.
- Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six Sigma.
- Promote & implement best practices for all processes.
- Ensure a reduction in complaints
- Ensure reduction in errors
- Sharing best practices & Ensure standardization in the process followed within the region.
- Measure and improve all performance metrics like TAT and productivity in the region.