jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
16/03 Varsha Sharma
HR Executive at Smart Source

Views:323 Applications:98 Rec. Actions:Recruiter Actions:7

General Manager - Process Excellence - BPO/Hospitality (14-25 yrs)

Delhi NCR/Mumbai Job Code: 1234073

We are urgently looking for GM Process Excellence - Top MNC - Delhi/ Mumbai.

Job Description:

- To support the business objectives of driving Quality Initiatives across the given region (Quality Management System and Process Improvement).

- Implementation and maintenance of Quality & Environment Management Systems across the given region.

- Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis.

- Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six Sigma.

- Promote & implement best practices for all processes.

- Ensure a reduction in complaints

- Ensure reduction in errors

- Sharing best practices & Ensure standardization in the process followed within the region.

- Measure and improve all performance metrics like TAT and productivity in the region.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.