General Manager - Process Excellence - BPO/Hospitality

We are urgently looking for GM Process Excellence - Top MNC - Delhi/ Mumbai.

Job Description:

- To support the business objectives of driving Quality Initiatives across the given region (Quality Management System and Process Improvement).

- Implementation and maintenance of Quality & Environment Management Systems across the given region.

- Ensure timely reporting of Client & Internal MIS, Ad hoc data/ information & analysis.

- Develop & sustain a culture of continuous improvement in the region through practices like Lean & Six Sigma.

- Promote & implement best practices for all processes.

- Ensure a reduction in complaints

- Ensure reduction in errors

- Sharing best practices & Ensure standardization in the process followed within the region.

- Measure and improve all performance metrics like TAT and productivity in the region.