General Manager - Pex/Transactional Quality & Training - BPO

GM Quality (TQ, Pex and Transformation) - Utility

Important Pointers :

- Will Manage Quality function for Centrica process located in Mumbai, Pune & South Africa.

- There would be travelling between these locations.

- The candidate shall be some ne who has managed C-sat / NPS for large contact center business and a proper six sigma guy.

Preferably Mumbai located resources.

- Experience in planning and execution in customer life cycle management.

- Significant experience in diverse areas including project management, quality management, transaction monitoring, service excellence, process re-engineering & innovation, talent management, and operations (service delivery).

Angeline
HR Consultant
09822524763
GPS