Location - Bangalore  Job Description :  We are looking for seasoned operations professional, who has demonstrated capability providing strategic direction to a variety of operational support units for our MNC Client in BPO at Bangalore.  - Lead Technical Voice Based Operations Function (International Process)  - The candidate will be responsible to Lead Voice based Technical Operations Functions/ (an electronics & S/W customer),   - Provide Strategic and Tactical direction to the Operations with P&L responsibility for the account.  - The individual will be responsible for alignment of Strategic Organizational goals to functional & individual goals as he / she leads a the operations group with over 1500+ employees and driving various developmental initiatives for Retention and Succession planning across levels.   - Drive significant process re-engineering efforts that enable tangible benefits for the client and stakeholders globally.  Responsible/Accountable for :  - Provide Strategic and Tactical direction to the Operations with P&L responsibility.  - Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for global stakeholders and customers that is defect free and in an operationally efficient manner.  - Manage productivity and drive adequate staffing levels to ensure effective cost management and maintenance of project margins; Ensure effective development and management of operations plan.  - Continued implementation of systems & operations.  - Customer satisfaction with service delivery both external and internal - Voice of Customer  - Leadership, guidance and development for current senior operational leaders  - Effective coordination of activities to service customer segments globally .  - Continued management of operations through effective use of metrics representing performance on a daily/weekly/monthly/quarterly basis  - Effectively collaborate with leaders/peers across Implementations, Client Relations, Sales, Compliance, IT to ensure that resources are utilized optimally.  - Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the company's operation function.  - Sustaining a culture that focuses on continuous improvement through Lean Six Sigma methods.  - Build, develop and manage operations leadership team.  - Regular Interaction with Leadership team and individual department/functional heads to ensure that company's operational priorities are aligned with total company mission, vision and values.  - Be part of customer calls and customer meetings to promote organisations operational excellence.  - Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery  - Should come from Technical background  - Take care of Audits  Education & Qualifications :  - Graduate(Engg) / PG-Management with Min. 15 +yrs experience & Last 5 yrs managing Technical Voice based Processes & Currently a P&L Leader.  - Relevant necessary Processes and System related Certification   If the position interests you then kindly share your updated CV with following necessary details :  Current CTC: Expected CTC: Min Joining Time:  Ashish Managing Partner Apricot Consulting

Bangalore

General Manager - Operations - Voice Based Technical Process - BPO 

General Manager - Operations - Voice Based Technical Process - BPO  ,Job Description for General Manager - Operations - Voice Based Technical Process - BPO  in Apricot Consulting in  Bangalore for (17-25) years of experience. Apply Now!

Job Description for General Manager - Operations - Voice Based Technical Process - BPO  in Apricot Consulting in  Bangalore for (17-25) years of experience. Apply Now!