GM Operations _ US Residential Mortgage Essential Functions: - 14+ years of relevant Experience in US residential Mortgage domain - Ability to drive strategic initiatives of the organization across his span - Innovative thought process to drive process efficiencies - Coach &amp; mentor leadership for improved performance. - Maintain Excellent Client relationship to help mine opportunities to grow the account - Maintain a database to track all customer complaints/ process issues and causes and drive actions to minimize them - Ensure Compliance and controllership - Develop performance standards, metrics and goals and manage the achievement of those goals - Manage administrative functions of the team: job reviews, interviewing, team meetings, etc - Help develop technology advancements and process improvements Competencies / Qualifications / Requirements: - 15+ years team leading big teams - Excellent customer service skills - Ability to analyze problem situations, take ownership and resolve - Strong management/people skills - Excellent communication skills - both oral and written - Management and/or project experience - Good analytical skills - Conversant using MS Office - PowerPoint, Excel and MS Word - Familiar with essential processes of Ops functional areas and able to work cross functionally Desired: - Certification in PMP, Analytics - GB or BB Certified - A comprehensive understanding of platforms- UI, AA, AI PROCESS NAME: Mortgage Servicing LOCATION: Mumbai PROCESS COMPLEXITY LEVEL : 3 (Complex, requiring judgment. Has role in rule based decision-making and multitasking?) SPAN OF CONTROL: 500-700 General: A jobholder in this role will have key accountabilities for the day to day delivery of Customer Satisfaction whilst leading a highly productive and motivated team.

Hyderabad

Mumbai

General Manager - Operations - US Residential Mortgage 

General Manager - Operations - US Residential Mortgage  ,Job Description for General Manager - Operations - US Residential Mortgage  in Credence HR Services in  Hyderabad Mumbai for (14-25) years of experience. Apply Now!

Job Description for General Manager - Operations - US Residential Mortgage  in Credence HR Services in  Hyderabad Mumbai for (14-25) years of experience. Apply Now!