General Manager - Operations - Logistics Firm

General Manager - Operations

1. Supporting cluster (Nagpur and Pithampur) business growth by developing new business and helping with account penetration

2. Responsible for operations/service delivery for the cluster leading the cluster transport managers, account delivery, warehouse operations as well as stores and linefeed operations

3. To formulate and ensure implementation of Transportation/ Stores & Linefeed and Warehouse processes and strategies in line with customer /Organisation Business Requirement

4. Responsible for delivery of the GM targets and managing overall revenue targets

5. Ensure end to end operations for stores, line feeding & warehouse operations by ensuring that there is effective coordination with the customer and Business Associates for any quality issue, discrepancies, claims and on time resolution of the same

6. Evaluate KPI s as per contract, review process performance, Monitoring of customer complaint, Proactive Action plan for improvements, Timely submission of RCA /CAPA to client for service/quality failure with on time resolution.

7. To provide inputs to the customer through MIS, Monthly MRM and Quarterly QBR

8. Overall responsibility for delivery of 3PL logistics operations at agreed customer SLA/terms of business; maintaining customer relationships at the cluster, conducting detailed reviews (Internal and with the customer)

9. Ensuring strong practices to optimize operations in material management

10. Guiding the team on guidelines and procedures around material handling and consignment documentation

11. Building cluster infrastructure and delivery capability - through hiring & training of required resources, development of operating assets (infrastructure, IT solutions etc) as business expands while ensuring optimal capital efficiency