Company: One of the best Five Star hotel Chain. Role: General Manager (5-Star Hotel Operations) Locations: Lucknow, Uttar Pradesh Reporting to: VP Sales Role & Responsibilities: - Oversee the operations functions of the hotel and ensure highest rating on guest experience( at the property as well as on all online feedback portals) - Responsible for achieving revenue targets set for the hotel - Regular briefings and meetings with all head of departments to keep track of their performance. - Overseeing and managing all departments to ensure every employee perform satisfactory as per their KRA - Ensure complete compliance to Hotel operating controls, SOP- s, policies, procedures and service standards. - Ensure minimum 20 man hours training in a month per staff member - Lead all key property issues including capital projects, customer service and refurbishment. Ensure that there is no guest inconvenience during such projects. - Handling complaints, and oversee the service recovery procedures. Meeting majority of guests during their stay at the hotel. - Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. - Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Ensure all database and guests history is maintained and recorded, Teasers and promotions sent to them periodically - Ensure all decisions are made in the best interest of the hotel without any bias towards a team member. - Deliver hotel budget goals and set other short and long term strategic goals for the property. - Develop parallel unit sales strategies base on 360 days city demand calendar, to ensure revenue generation all season - Ensure the daily monitoring of compset, there should not be more than 10% up and down in terms of occupancy percentage and revenue - Daily monitoring of current and future bookings to ensure all high potential dates generate the desired revenue at the highest ADR, equivalent or higher than compset - Developing improvement actions, carry out costs savings. - A strong understanding of P&L statements and the ability to react with impactful strategies - Closely monitor the hotels business reports on a daily basis and take decisions accordingly. - Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. - Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. - Prepare a monthly financial reporting for the corporate office, owners and stake holders. - Draw up plans and budget (revenues, costs, etc.) for the corporate office and owners. - Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services. - Facilitate in hiring key staff members. - Coordination with HOD's for the execution of all activities and functions. - Manage and develop the Hotel Executive team to ensure career progression and development. - Be accountable for responsibilities of department heads and take ownership of all guest complaints. - Provide effective leadership to hotel team members and lead in all aspects of business planning. - Respond to audits to ensure continual improvement is achieved. - Corporate client handling and take part in new client acquisition along with the sales team whenever required. - Assisting in residential sales and F&B sales as and when required and development with strong sales prospects. - Development of new experiences f&b, dining concepts for small and big scale Events - Responsible for safeguarding the quality of operations. - Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Lucknow

General Manager - Operations - 5 Star Hotel 

General Manager - Operations - 5 Star Hotel  ,Job Description for General Manager - Operations - 5 Star Hotel  in Parsley Management Pvt Ltd in  Lucknow for (10-20) years of experience. Apply Now!

Job Description for General Manager - Operations - 5 Star Hotel  in Parsley Management Pvt Ltd in  Lucknow for (10-20) years of experience. Apply Now!