General Manager - Offline Partner Operations - eCommerce

We have Urgent Opening for General Manager Offline Partner Operations .

Work from Office

Immediate joiner or 30 Days Notice

6 Days Working

Otipy is a community-based platform to connect consumers, resellers, and farmers for bringing fresh produce to the doorstep.

Read more at Otipy raises $10.2 mn in funding round led by SIG - BusinessToday

Founded in 2016, by Varun Khurana, Otipy focusses on on-demand harvesting according to predicted demand, to keep minimum wastage through state-of-the-art technology used for procurement, distribution, and delivery. Otipy sources fresh produce from farmers across Haryana, UP, Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, and Maharashtra.

About Otipy:

Otipy is India's first social commerce platform that connects end-consumers to farmers through a community of resellers (mainly women). It is building scalable, demand-driven, and tech-enabled supply chain for fresh produce that moves farm produce from farm to fork in less than 12 hours giving consumers unparalleled freshness. We closely work with 5000+ resellers across Delhi-NCR and is already serving over 3 Lakh consumers with fresh produce at their doorstep. Otipy sources fresh fruits and vegetables from 10,000+ farmers across Haryana, UP, Delhi, Gujarat, Himachal Pradesh, Karnataka, Rajasthan, and Maharashtra and many more. Our Mission is to transform the consumption habits of Indian households by providing healthy farm fresh produce. Providing our farmers technical to modernize farming and buying the produce at a fair price every day. Thus creating an interdependent community of farmers and consumers.

https://www.otipy.com/

Position: General Manager - Offline Partner Operations

Role: Heading the offline reseller (partner) channel and operation, leading geographical expansion, and building the team of cluster/area managers

Role Summary: Candidate would be responsible for

- Driving daily orders through new customer acquisitions by the partners and maximizing customer retention

- Designing, executing and scaling up the last mile operations through partners and third party logistics players (3PLs)

- Driving delivery coverage through partners or 3PLs in the serviceable regions and optimizing the same with cost analysis

- Providing excellent customer service with on time and in-full deliveries and minimizing complaints and returns

- Designing growth strategies for all segments of partner from - newly on boarded- to - elite-

- Handling a large base of partner set, analyzing churn and working on churn management

- Providing one of the best experiences to all the partners of Otipy and helping partners to grow as a sales channel

- Formulate and drive strategies aimed at cost optimization, growth, and achieving profitability

- Drive new processes and projects on continuous improvement aimed at improving delivery performance and reduced customer escalation

- Work closely with Product and Technology team to achieve overall operations- efficiency

- Leading end-to-end geographical expansion of the offline channel (Stores) from planning, roll outs to execution

Desired skills and experience:

- Overall 5+ years of experience in B2C/B2B e-commerce in last mile supply chain would be preferred

- Graduate/Post Graduate from Tier 1 or premier colleges

- Should have strong operations and process excellence background

- Ability to take complete end to end ownership of an initiative till execution; subsequently setting up processes for operating teams seamlessly take over and execute on a daily basis

- Ability to work with data, dive-deep, identify issues and make data driven decisions- analytical thinking is a must

- Sound communication skills and ability to manage the stakeholders and the team

- Program management skills, relationship management, interpersonal communication - ability to work with multiple cross-functional teams with an eye for detail

- Ability to multi-task and work independently and as a team

- High energy, Agility in planning and execution

- Quick turnaround time

- Learning attitude

- Persevering with a never give-up attitude

- Target focused