General Manager - Information Technology

Role & Context:

Purpose:

- Assume total responsibility for the leadership management and accountability of the information systems area.

- Ensure effective and efficient delivery of operational IT-services to the business.

- Develop and maintain strategic IT-infrastructure.

Context:

- Responsibility and associated authority for the effective deployment of IT within the company, ensuring that business strategies are Implemented and supported by delivery of a highly professional IT-service.

- The GM-IT is responsible for the Implementation of an ambitious IT-plan to delivery of the companys products and services.

- As such the GM-IT is responsible for developing an IT-unit within the new company focusing on maintaining a cost effective mix of internal & external capability of IT-service delivery.

Main Priorities:

3-9 months:

- Actively manage all aspects of the implementation of the new systems ensuring that priorities are maintained.

- Build and resource Internal IT-unit.

- Build & manage relationships to suppliers involved in the implementation process.

- Develop standards and operational procedures for effective deployment of IT-support to the distribution channels.

- Oversee and manage resources in accordance with budget.

9-12 months onwards:

- Develop plans for phased deployment of support and distribution technologies in accordance with business plans.

- Oversee delivery of plans.

Need To Do:

Key Outputs:

- Technical and operational support.

- Delivery of agreed IT-service levels.

- Develop and maintain strategic IT-Infrastructure.

Relationships:

- All levels of management within Company.

- Suppliers of services and products.

- All levels of staff in Organization.

Decision Making capabilities:

- Strong project management skills.

- Staff management skills.

- As needed within budget and company parameters.

Key Performance Indicators:

- Implementation of systems reflecting the business plans.

- Timely delivery according to project plans.

- Compliance with agreed IT-service delivery levels.

- Cost effective and business efficient IT-services.

- Maintain high user and management satisfaction.

- Ensure strategic positioning of the company services and products.

Need To Know:

Qualifications:

- Relevant academic degree.

- BE / BTech + MBA preferred

- IT-professional background.

- FMCG / Retail / Ice-cream Industry

- High personal integrity and management capabilities in a dynamic environment.

Skills/Knowledge:

Experience:

- Minimum 15-20 years covering all IT areas in an operational business environment.

- Broad knowledge of all aspects of technology involved used in FMCG sector.

- IT management experience in most areas of IT-services.

- Experience in supporting business growth through use of IT.

- Extensive project management experience.

- Knowledge of the technology components on which Company Food IT-plans are based.

- ERP Microsoft Dynamics365

- Bizom for Sales Automation

- HRMS

- Experience with operational issues facing large FMCG / Retail companies desirable.

- Good understanding of Cloud computing

Need To Be:

Competencies:

Strategic Capability:

Problem Solving and Analysis:

- Have good business knowledge

- Have excellent understanding of IT as vehicle for business solutions.

- Capable of facilitating strategic IT-thinking in a business context.

Decision Making:

- Able to advise and influence decisions

- Have good negotiating skills.

Team Work & Leadership:

- Good team player.

- Strong communicator and motivator.

- Manager with high Integrity.

Delivering Results:

- Able to deliver solutions within time and budget.

- Must be business driven.

Relationship Management:

- Ability to get on with different levels of staff and business partners.

- Ability to command respect of users, managers and service providers.

Planning & Organising:

- Able to keep a large number of activities going at the same time.

- Self motivated.

- Detailed planning capability while maintaining overview and direction.

Key to Success:

- Need to have an Entrepreneurial mindset.

- Multi-tasking

- High energy