General Manager - Human Resources - BPO

- Responsible for interacting with all levels of management to understand & translate business requirements into overall people strategy, in addition to managing all facets of Human Resources with regard to talent acquisition.

- Partner with senior stakeholders and hiring managers to determine and anticipate staffing needs and changes.

- To manage cost effective quality hiring across all departments.

- Supervising complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements.

- Optimizing the employee salaries on par with other region cum industrybase.

- Campus recruitment on - line recruitment, referral recruitment while optimizing the sourcing cost.

- Networking with effective sources institutional heads (B - Schools) for manpower acquisition.

- Ensuring resolution of employee grievances by adopting methods like counselling and establishing works committees.

- Formulating and implementing best HR practices, policies & initiatives aiming at employee welfare and retention.

- Handling the entire performance appraisal process across levels and establishing a framework for substantiating performance appraisal systems linked to reward management.

- Introducing new and innovative ways of appraisal there by offering a 360 - degree view to the organization.

- Identifying training needs across levels through mapping of skills required for particular positions.

- Curating and implementing training and development programs based on both the organization's and the individual's needs as well as developing effective induction programs.

- Preparing and submitting the Annual Personnel Budget for all personnel costs and Headcount to the management.

- Developing HR - MIS to monitor and share any variance between the budgeted and actual salaries headcount.

- Working as an In - charge of payroll administration and to make all necessary co-ordination to ensure a smooth and efficient operation (variable compensation, overtime & special payments).

- Compiling all data needed for the annual salary review, and the annual performance appraisal analysis.

- Working in adherence to all the statutory acts related to the Shops and Establishments Act.

- Ensuring and coordinating adherence to the POSH and POCSO policies of the company.

- Coordinating with legal experts and attending court, disciplinary and legal matters if required.