Purpose of the role:
The General Manager will be a part of the core team. He/she will be responsible for building out and running the following divisions:
- Housekeeping
- Maintenance
- F&B
- Training + Development
- Customer service / Guest Relationship Management
- Other on property services etc.
Duties & Responsibilities:
The General Manager - Operations (Hospitality) is responsible for all aspects of operations in hospitality business, customer service and guest relations management. He/She will provide leadership and strategic planning to all departments in support of our service, culture, maximized operations and guest satisfaction.
Culture Building:
- To be a brand and culture champion by promoting a 100% commitment to ensure the bespoke experience for all our guests
- To set the culture of service for the brand
- To create an inspiring team environment with an open communication culture
- To set clear goals and quarterly targets
- To monitor team performance and report on metrics
- To create values & set up high performance and motivation standards
- To discover training needs and build out training programs
- Recognize high performance and reward accomplishments
Infrastructure & Operational set-up:
- To oversee the Infrastructure & Operational set up in all new markets for all company acquired Villas including team building, training, SOP's etc
- To ensure full compliance to be followed for all company Villas operating controls, SOP- s, policies, procedures and service standards.
Customer service & guest relations management:
- Ensure all teams optimise Guest Satisfaction
- To reinforce and set up a culture to attend all customer relationship and interactions
- To monitor overall customer satisfaction following up satisfaction survey results, comment cards, emails, letters and phone calls
F&B Platform:
- To setup F& B Platform: - including Planning, Research, Budgeting, Team building, CAPEX & Execution.
- Streamlining the process of handling Food and Beverage operations
Housekeeping, Repair & Maintenance of villas:
- Build Teams and set systems for world class housekeeping + maintenance of villas
- To strengthen the standards of repairs and cleanliness of all company properties to ensure optimum upkeep and repair, room cleanliness and overall standard property appearance
- To formulate a process in all aspects of room's reservation and revenue management systems directed toward the maximization of profit
Skills Required:
Company is looking for:
- Someone with entrepreneurial ability
- Aggression and a start-up mind set
- Ability to build and lead the teams
- Strong leadership ability
- Understanding of finance
Educational Qualifications:
- Degree in Hospitality Management. Preferably from an International school.
Prior work experience:
- 15-20 years of working experience with 5 star + brands in hospitality operations with an ability to make strategic decisions and set an overall customer culture
Reporting to: CEO & Founder
Didn’t find the job appropriate? Report this Job