General Manager - Franchisee Development & Operations - Retail Luxury Brand

General Manager - Franchisee Development & Operations - Retail Luxury Brand

- Manage and drive the franchise business to ensure success for the brand and franchise partners

- Identify and secure new partnerships and store openings

- Identify potential franchise partners and determine whether they would be profitable and aligned with the vision of the brand

- Re-organise processes to streamline and ensure it is scalable and set up for growth

- Ensure a solid understanding of the strategy for wholesale distribution to avoid conflict and ensure harmony between the wholesale and franchise business

- Oversee wholesale sales to franchise partners to ensure they are buying the correct product for their stores and meeting or exceeding their spend commitments

- Together with the Planning team, track the weekly sales for all partners, conduct analysis and prepare reports for the business

- Work with franchise partners and Merchandising team to ensure the correct product is available for all regions.

- Provide feedback and manage expectations so the Merchandising and Design teams cater to the franchise business needs

- Work with the Customer Care team to ensure a high level of support to all franchise partners in regard to swaps, reorders, shipments, returns, etc

- Ensure franchise partners work closely with the Marketing team to ensure their marketing activities are within brand guidelines

- Collaborate with the Retail team to ensure the International Franchise network of stores is an extension of their own store strategy and consumer experience

- Ensure franchise partners work closely with the Visual Merchandising team to ensure visual and window standards are being met and adhered to.

Person Specification :

- Ability and willingness to travel, to visit stores to ensure standards are being met, staff are trained, and partnerships are operating smoothly

- Ability to build and maintain strong relationships with partners

- Experience growing a franchise business within Asia and the Middle East within a luxury retail brand

- A highly motivated and organised individual

- A positive and authoritative individual not afraid to challenge

- Works well independently and within a team structure

- A second language is preferred but not required

- Excel Skills