General Manager - F&A Solution & Transition - BPO

Qualifications/ Academics expected

Total 13-18 years- post qualification experience in ITeS industry.

- CA/ICWAI/MBA Qualification necessary.

Preferred : Experience within the F&A domain and managing teams across various location

- Currently part of Finance & Accounts team of Third party BPM organization with exposure to RTR, PTP & OTC & Solution design and transition

- Across Industry exposure with comfortable to work with BPM Industry

- Service Delivery Role ( team strength of around 250+ members )

- Exposure to F&A Solutions & Transition

- Must have some exp in RFX and Transition

Job Description :

- Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.

- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.

- Manage conference calls/other communication with the client and build a rapport with key client contacts.

- Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.

- Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

- P and L accountability.

- Farming, supporting new business initiatives.

- Internal co-ordination with Projects and EU's to meet SLA standards.

- Transitioning support.

- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.

Competencies/ Skill set :

- Solid operations management experience.

- Experience working in milestone and deadline driven environment

- Familiarity with the WNS organization and ability to liaise with different departments and business owners as required.

- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

- Experience coaching team leaders and working teams in delivering their projects.

- Experience in Quality Management

- Excellent communication and presentation skills.

- Good numerical and analytical ability.

- Proven business acumen

- Familiarity with IT and experience in liaising between business and IT

Call 9884467420